What are ISV applications?

What are ISV applications?

ISV applications are AppFoundry apps inside of or running in parallel to Genesys Cloud. Unlike client applications, ISV apps integrate with Genesys Cloud’s billing system. You may be charged monthly fees for usage and overages. You cannot install an ISV application until you update your Genesys Cloud subscription, by purchasing the ISV application for use in your organization.

  • To purchase an ISV app, contact Genesys Cloud Sales or visit AppFoundry.
  • Following purchase, use Genesys AppFoundry or Genesys Cloud to install the ISV application in your organization.
  • During installation, a prompt will appear to Authorize the ISV Applications OAuth Client and Scopes. If you do not want to approve a scope or require more information before approving, contact the vendor.
  • Après l’installation, attribuez la licence et les autorisations uniques associées à l’application aux utilisateurs ou aux groupes de votre organisation. Certaines applications ne nécessitent pas cette étape, car elles s’appliquent à l’ensemble de l’organisation.
  • You do not need to change an app’s configuration unless you want to. ISV apps are pre-configured by default.
  • Si vous avez encore des questions, vous pouvez demander l'aide de la communauté à l'adresse .
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