Mobile Messenger feature comparison matrix

Genesys Cloud mobile messaging enables a visitor to enter your app, converse with an agent, and return later to pick up the conversation. Genesys Cloud retains the conversation history, which is retrieved for users at the beginning of a conversation. This functionality enables users to navigate through past messages within the ongoing conversation.

Mobile Messenger SDK is a Plug and Play solution for native applications. It allows users to integrate a customized mobile messenger solution into the mobile application and ensures a seamless experience for mobile customers.

You can configure Mobile Messenger deployments through the Admin Console like Web Messenger Configuration.

The Mobile Messenger SDK offers the following features:

• Real-time and asynchronous chat messaging experience.
• Low-code deployment.
• Centralized no-code provisioning from Genesys Cloud Admin UI.
• UI Localization across 26 languages.
• Centralized UI color selection to align with the brand’s guidelines.
• Simplified interactions with Bots with Quick Replies.
• File attachment handling with in-app media preview.

Converse with an agent or bot and share files through mobile messenger

Click an image to enlarge.

Feature comparison matrix

The table describes current Messenger feature readiness across Web Messenger, Mobile Transport SDK, and Mobile Messenger.