À propos des clients intégrés PureCloud

Remarque : Cet article s'applique à Genesys Cloud Embeddable Framework, Genesys Cloud pour Chrome, Genesys Cloud pour Firefox, Genesys Cloud pour Microsoft Teams, Genesys Cloud pour Salesforce et Genesys Cloud pour Zendesk.

Genesys Cloud offers a range of integration options to extend its contact center capabilities into other enterprise systems. Its embedded clients are variants of Genesys Cloud contact center services that run within third-party applications or as browser extensions for use with any web-based app. Using the Genesys Cloud Embeddable Framework, organizations can also build custom integrations tailored to their environments. These integrations support various interaction types and functionality such as click-to-dial, screen pop, call forwarding, and scripts. 

For organizations seeking deeper alignment between customer engagement and business operations, Genesys Cloud also provides strategic CRM integrations with platforms like Salesforce and ServiceNow. The integration solutions, CX Cloud from Genesys and Salesforce and Unified Experience from Genesys and ServiceNow,  go beyond UI-level embedding to enable intelligent routing, advanced case management, and workflow-driven interaction handling capabilities that significantly enhance agent productivity and reduce resolution time.

Troisième-prévisualisation du mode de numérotation systèmes

Utilisez Genesys Cloud avec des systèmes tiers, tels que Salesforce, Microsoft Teams ou Zendesk.

Extensions du navigateur

Utilisez Genesys Cloud avec l'une de nos extensions de navigateur Genesys Cloud.

Framework intégrable dans le Genesys Cloud.

Si vous souhaitez intégrer PureCloud à d’autres systèmes et outils, développez une intégration à l’aide des actions et méthodes exposées. Puis déployez l’intégration sur votre organisation PureCloud pour un usage privé ou sur AppFoundry pour un usage public.

Strategic CRM integrations

While Genesys Cloud embedded clients offer lightweight, UI-level integrations within third-party CRMs, strategic partnerships such as those with Salesforce and ServiceNow deliver deeply integrated, co-engineered solutions that combine Genesys Cloud’s interaction capabilities with native CRM workflows, significantly improving agent efficiency and accelerating resolution time.