Gérer les enregistrements

You can control recording settings for your organization. To manage recordings, complete the following steps:

1. Cliquez sur Admin.  
2. Sous Qualité, cliquez sur Gestion de l’enregistrement.
3. Modifiez les paramètres si nécessaire :
   • Maximum Simultaneous Screen Recordings Allowed—You can limit the bandwidth used by screen recordings by setting a maximum number of simultaneous screen recordings. This setting is useful if you have quality management policies that automatically start a screen recording. You can have a maximum of 2000 simultaneous screen recordings.
     Note: If you record more than one monitor, the amount of required bandwidth multiplies. For example, four monitors could require four times as much bandwidth.
   • Nombre d'enregistrements d'écran actuellement actifs- Affichez le nombre d'enregistrements d'écran simultanément en cours.
     Note: If you set the count to zero, interactions that are already in progress continue, but new recordings do not start.
   • Storage of Call Recordings—Select to store all call recordings in your home region, or to store call recordings in the region defined in your Global Media Fabric trunk configuration. For more information, see Store recordings in local Genesys Cloud regions.
   • Enregistrements orphelins : identifie les enregistrements stockés uniquement sur l'appareil Genesys Cloud Edge. Pour plus d’informations, voir Télécharger un enregistrement.