Preview a version of a Messenger configuration
- Genesys Cloud CX 2, Genesys Cloud CX 3, Genesys Cloud CX 1 Digital Add-on II, Genesys Cloud CX 2 Digital, or Genesys Cloud CX 3 Digital license
- Web Deployments > Configurations > All permission
- Web Deployments > Deployments > All permission
- An inbound messaging flow
You can preview the version before you clone a version of a Messenger configuration.
- Click Admin.
- Under Message, click Messenger Configurations.
- Navigate to the Messenger configuration you want to preview and click the name in the Configuration Name column.
- Click the Versions tab.
- Navigate to the version you want to preview.
- Click Moreand from the menu that appears, click Preview. The preview of the version appears. You cannot make changes to a version. You can clone the version to the draft version and make modifications.
- Click Back to Draft to return to the configuration of the current draft.