Genesys Cloud Archive - December 2024
List of the Genesys Cloud release notes published in December 2024.
December 2, 2024
Engagement des clients
- 2024 Genesys CIDR expansion et notification des exigences en matière de pare-feu
- Authenticated messaging enabled for Mobile Messenger
- View Mobile Journey Tracking for enhanced agent insights
- Web messaging Hungarian, Ukrainian, and Vietnamese support
Gestion des comptes
- Audit Viewer granular detail of role changes
Customer Engagement
- Additional speech-to-text (STT) options for Architect bot flows
Productivité des employés
- Preview active emails in queue and parked emails
- Collaborate chat hyperlink ability
Plateforme ouverte
- Outbound campaign management support in CX Cloud from Genesys and Salesforce
Libre-service et automatisation
- Capture slot values via LLMs with Genesys Virtual Agent
- Generative knowledge article answers with Genesys Virtual Agent
Implication du personnel
- Workforce management activity smoothing and schedule variability
