Genesys Cloud Archive - April 2025
List of the Genesys Cloud release notes published in April 2025.
Engagement des clients
- 2024 Genesys CIDR expansion et notification des exigences en matière de pare-feu
- External source for open messaging identity resolution in the UI
- Detailed counts of digital messaging activity
- Improved keyword precision for SMS
- Microsoft Graph for email integration
Productivité des employés
- Panneaux multi contextuels
- Improved agent email address handling
- Expanded Agent Assist dashboard with enhanced insights
Données, analyses et rapports
- Normalization of Digits in French for Low Latency transcription.
- Division support for external contacts bulk import
- Agent Activity performance dashboard widget filter and sort agents based on conversation activity
Libre-service et automatisation
- Advanced knowledge handling in bot flows
Arrêts de prise en charge
- Deprecation: Genesys Enhanced TTS – Microsoft Azure and Google Voices
- Deprecation: Windows 10 OS support for the desktop app
- Dépréciation : Genesys Enhanced TTS - Google European Voices
Engagement des clients
- 2024 Genesys CIDR expansion et notification des exigences en matière de pare-feu
- Next Contact Avoidance (NCA) in predictive routing
Productivité des employés
- Panneaux multi contextuels
- Amélioration de l'expérience de configuration de l'Agent Copilot
Gestion des comptes
- Division assignment for external contacts and external organizations
Données, analyses et rapports
- Save static interaction lists in Content Search
- Dedicated API endpoints for schema metadata retrieval
Plateforme ouverte
- Phone book support in the Omni-Channel widget for CX Cloud
- Genesys Cloud Voice numbers in Latvia, Lithuania, and Slovakia
- Configurable timeout for data actions
Implication du personnel
- Enable audio selection with screen recordings in playback
