Notes de version Genesys Cloud
S'abonner aux notes de mise à jourDécouvrez les nouveautés de Genesys Cloud
| View current and past releases | Genesys Cloud release schedule |
| View Genesys Cloud’s next release | Caractéristiques à venir |
| View feature and platform updates and feature retirements | Annonces |
| View the Genesys Cloud developer forum | Genesys Cloud Developer Forum |
| View diagnostic logs | Dépannage à l'aide de la console opérationnelle Genesys Cloud |
Engagement des clients
- 2024 Genesys CIDR expansion et notification des exigences en matière de pare-feu
- External source for open messaging identity resolution in the UI
- Detailed counts of digital messaging activity
- Improved keyword precision for SMS
- Microsoft Graph for email integration
Productivité des employés
- Panneaux multi contextuels
- Improved agent email address handling
- Expanded Agent Assist dashboard with enhanced insights
Données, analyses et rapports
- Normalization of Digits in French for Low Latency transcription.
- Division support for external contacts bulk import
- Agent Activity performance dashboard widget filter and sort agents based on conversation activity
Libre-service et automatisation
- Advanced knowledge handling in bot flows
Arrêts de prise en charge
- Deprecation: Genesys Enhanced TTS – Microsoft Azure and Google Voices
- Deprecation: Windows 10 OS support for the desktop app
- Dépréciation : Genesys Enhanced TTS - Google European Voices
Engagement des clients
- 2024 Genesys CIDR expansion et notification des exigences en matière de pare-feu
- Next Contact Avoidance (NCA) in predictive routing
Productivité des employés
- Panneaux multi contextuels
- Amélioration de l'expérience de configuration de l'Agent Copilot
Gestion des comptes
- Division assignment for external contacts and external organizations
Données, analyses et rapports
- Save static interaction lists in Content Search
- Dedicated API endpoints for schema metadata retrieval
Plateforme ouverte
- Phone book support in the Omni-Channel widget for CX Cloud
- Genesys Cloud Voice numbers in Latvia, Lithuania, and Slovakia
- Configurable timeout for data actions
Implication du personnel
- Enable audio selection with screen recordings in playback
Engagement des clients
- 2024 Genesys CIDR expansion et notification des exigences en matière de pare-feu
- Introducing outbound WhatsApp campaigns support
Productivité des employés
- Panneaux multi contextuels
- Conversation details for agents
- Prevent agents from staying on queue without a selected station
Gestion des comptes
- Attribute-based access control
Données, analyses et rapports
- View average sentiment score across performance views
- Retrieve Estimated Wait Time (EWT) by label
- Analytics agent activity API filter and sort agents based on conversation activity
- Agent Timeline Detail view
Plateforme ouverte
- Sync external email interaction data in Genesys Cloud EX
- Genesys Cloud Voice phone numbers in Argentina, Brazil, Mexico, and Colombia
Implication du personnel
- Add or remove individuals from automatic development and feedback modules assignment
- Gamification Contests
Libre-service et automatisation
- Query jobs API typeId as a primary filter and increased filter limits
Arrêts de prise en charge
- Deprecation: Amazon Lex V1 bot integration
Engagement des clients
- 2024 Genesys CIDR expansion et notification des exigences en matière de pare-feu
- Prise en charge des profils de contenu par défaut pour les SMS
Productivité des employés
- Panneaux multi contextuels
- Improved accessibility in Tempo
- View possible shifts in the Genesys Tempo mobile app
- Amélioration du panneau des notes
- Amélioration de la convivialité du panneau Wrap Up
Gestion des comptes
- Introducing the Genesys Cloud CX 4 license
Données, analyses et rapports
- On demand voice and digital transcript translation
- AI-generated interaction transcript summaries
- Amélioration du masquage des données sensibles de la transcription vocale en anglais
Plateforme ouverte
- Script support in the CX Cloud from Genesys and Salesforce integration
Implication du personnel
- AI scoring in evaluation forms
- Daily value configuration in service goal templates
Arrêt de prise en charge
- Deprecation: BYOC Cloud TLS Ciphers:
